Refund policy
Returns
-
Returns are accepted within 7 days of purchase.
-
Items must be unused, in original condition, and in original packaging.
-
Proof of purchase (receipt or order confirmation) is required.
-
Refunds will be issued to the original payment method unless otherwise agreed.
We reserve the right to refuse returns that do not meet these conditions.
Exchanges
-
Exchanges are accepted within 7 days of purchase.
-
Items must be unused and in original condition.
-
Exchanges are subject to product availability.
-
If the replacement item costs more, the customer must pay the difference.
Non-Returnable Items
The following items cannot be returned or exchanged:
-
Used or damaged items (unless defective)
-
Custom or personalized products
-
Final sale items
Damaged or Defective Items
If your item arrives damaged or defective:
-
Contact us within 48 hours of receiving the item.
-
Provide photos of the damage.
-
We will offer a replacement or refund after review.
How to Start a Return or Exchange
To begin a return or exchange:
-
Contact us at: rkmotosupport@gmail.com
-
Provide your order number and reason for return.
-
Wait for confirmation before returning the item.
Customers are responsible for return shipping costs unless the item is defective or we made an error.